At Enzo Shot, we aim to ensure that our customers are satisfied with their purchases. This Returns & Refund Policy outlines the conditions under which returns and refunds are accepted.
Eligibility for Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or mishandling
- Items without original packaging or accessories
- Customized or special-order products
Refund Process
- Refunds are processed only after the returned product is inspected and approved by our quality team.
- Refund processing may take up to 10–15 business days after approval.
Return Shipping
- Customers are responsible for the cost of return shipping, unless the product received is defective or incorrect.
- In the case of damaged, defective, or wrongly shipped products, Enzo Shot will cover the return shipping costs.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery with supporting photos or videos by contacting us at [email protected].
Exchange Policy
Exchanges are available only for the same product type in case of defects or damage, subject to availability.
Contact Us
For questions or to initiate a return/refund request, please reach out to us at:
Email: [email protected]